Training / Conflict Management

Our instructors are members of the Institute of Conflict Management. The training they deliver is set to a City & Guilds Standard.

We deliver courses in conflict management for the security industry, as part of the licensing required by the Security Industry Authority (SIA), local councils and authorities, corporate clients, civil airline companies, gap year students, etc.

Our conflict management training is one of the most exciting courses we deliver.

All delegates thoroughly enjoy the course and accept that thy have been taught a “life skill” that will improve their interaction with clients, staff and the public at large.

The outcomes of the course ensures the participants will:

• Be able to assess situations they face more accurately
• Develop an awareness of the risks involved in carrying out their role and identify safer working practices
• Possess a wider range of tactics for dealing safely with difficult situations
• Better understand their personal conflict management styles and how to maintain self control
• Identify interventions that will help to defuse and resolve conflict
• Recognise the value of being proactive in providing service and preventing conflict
• Understand relevant aspects of health and safety legislation and reporting
• Be more aware of how they and others respond during and after stressful events, and how to seek and provide support